Yes! Free shipping rates, with a qualified purchase, apply to standard shipping to addresses in the lower 48 contiguous United States, excluding PO Boxes and APO/FPO addresses. Orders will not be shipped to PO Boxes or APO/FPO addresses. Orders shipping to Hawaii & Alaska are shipped Express Free 2-3 business days.

We want you to love what you ordered, but if you're not satisfied with your AeroGarden purchase for any reason please reach out to our team here within 30 days. Please do not return any product without contacting AeroGarden for return authorization. Unauthorized returns, as well as C.O.D. shipments will be refused.

You can purchase for someone and continue paying for the person that it’s being sent to, but AeroGarden does not have the ability to send gift messaging or hide pricing on the invoice.

Select Seed Pod Kits, Seed Packets, and Accessories, see the Subscribe To Save category to see all products that are subscription eligible.

You can! To do so, click on the person icon in the upper right corner of the website and go to My Account. Go to Manage Subscriptions and click View. From here you can cancel or pause your subscription, as well as send now or skip. You can not adjust frequency (at this time).

We do not ship to PO boxes or APO/FPO addresses.

You can cancel your subscription and start a new one at any time but we are unable to swap out pods on current subscriptions. 

You can choose your frequency when you are initiating your subscription. We do not have the ability to change the frequency once the order is placed - you would need to cancel and sign back up.

To cancel your subscription, click on the person icon in the upper right corner of the website and go to My Account. Go to Manage Subscriptions and click View. From there you can select Skip Next Delivery or Cancel Subscription. Once you select Cancel Subscription you can share the reason you are canceling and click Cancel Subscription once more. You will receive a success message and the option to Reactivate.

No! There is no cancellation fee to cancel your subscription.

To update your payment method, click on the person icon in the upper right corner of the website and go to My Account. From there select Payment Method and edit your payment method.

We recommend the following:

• Veggie Category: every 3-4 months
• Herb Category: every 2-3 months
• Flower Category: every 3 months
• Salad Category: every 2 months

Custom Seed Kits are not available for subscription at this time.

• All Subscriptions will be required to save a Default Payment Method, and this method will be your Subscription payment. We accept Visa, Mastercard, Discover, and American Express.
• We cannot use Afterpay or Paypal at this time.
  

We’ll reach out to you via email letting you know an item is discontinued and that your subscription to that product has been canceled.

The users will be notified via email and the subscription will be canceled.  This functionality will come later.

If we see that an item is out of stock, we’ll email you that day letting you know. If by the 15th day the item is still out of stock, we’ll notify you again. If the item is still out of stock 30 days after the original order was placed, we’ll email you a final time letting you know your order has been canceled.

You will first be billed when your order is successfully placed. Your next billing is based on the selected subscription frequency (3 weeks, 3 months, etc.). You will only be billed once a transaction is successfully made.

Your subscription will be automatically renewed until it is terminated. If you have an annual subscription, we will send a renewal email within 30-60 days prior to the next order. All other subscriptions receive a renewal reminder 10 days prior to the next order.

We accept most major credit cards, including American Express, Master Card, Visa, and Discover. We also accept third party payers, including Google Pay and Apple Pay (we do not have Apple Pay right now, but this will work once it’s on AeroGarden.com).

We do not accept Buy Now, Pay Later payment options as a subscription payment method.  We also do not accept Paypal for subscription purchases.

Yes. Whichever payment method you choose will be saved as your default payment method and charged for all subscriptions. If a change is made to your default card, that change will impact all current subscriptions.

If your card has expired, we’ll send you an email the moment the order is placed. We’ll try to run the card again in 2 days and a third time 2 days after that. If the third attempt fails, we’ll email you letting you know the order is canceled. If payment is declined due to credit card authorization failure, we’ll email you asking you to update your credit card information within My Account. If you update your credit card information and want you order to re-send, you must click Send Now on the next order.

You can make adjustments to your default card in My Account.

Yes, you can make adjustments to your subscription and upcoming order up until the day before the order placement date, including pausing, canceling, or “sending now.”  If you would like to change frequency, you will have to cancel your subscription and start a new subscription.

Log in to your account, navigate to the Subscription section, and press the pause button for each subscription. You can also contact Consumer Services.