We're here to help! Our friendly, knowledgeable customer service staff is standing by and ready to help with all of your questions related to the care and use of your AeroGarden.Your complete satisfaction is our highest priority.
CUSTOMER CARE KNOWLEDGEBASE - BEST & FASTEST OPTION
AeroGarden Customer Care Knowledgebase - Care, Feeding & Harvesting, Support, FAQs, Warranty Registration, User Guides & Manuals, Troubleshooting Tips and other information. Please check here first.
Our Quality Guarantee:
We want you to be completely satisfied. If for any reason you're not satisfied with your AeroGarden purchase, just return it within 30 days for a full refund – no questions asked. We guarantee that your seed kits will germinate. If for any reason they don't, contact us and we'll rush you a new kit (or appropriate seed pods). Call our Customer Service Department at 1-800-476-9669 to arrange for a merchandise return or for questions related to our quality guarantee.
Looking to warranty your AeroGarden or Seed Kit? Visit the Warranty Registration Page.
Sign Up for Email Specials and we'll make sure you're always among the first to hear about new products and special deals.
U.S. Order Shipping & Handling Information
- Once your order is placed, it is immediately sent to our fulfillment center for processing. Orders cannot be canceled once they are sent to our fulfillment center.
- Orders are processed for shipment within 2 business days, based on in-stock availability. Transit times listed on our website and in the table below are in addition to this order processing time.
- Shipping rates apply to shipments made within the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, Guam, and the Trust Territories.
- P.O. Box deliveries can only shipped via Economy Ground Delivery method.
- All orders placed through this Website are subject to AeroGrow's acceptance. AeroGrow may refuse to accept or may cancel any order, whether or not the order has been confirmed, for any or no reason, and without liability to you or anyone else. If your payment method has already been charged for an order that is later cancelled, AeroGrow shall issue you a refund.
- Sorry, international shipments (outside of the US, Canada & Trust Territories) are not available at this time.
- APO/FPO/AE - We are able to accept orders from military addresses, however we cannot guarantee delivery to the customer once the package reaches the military mail processing facility. Place your order at your own risk.
||U.S. (48 contiguous states)
||AK/HI and Trust Territories
|Up to 10 business days
||3-5 business days
||2-5 business days
||2 business days
||5-7 business days
||2-3 business days
|Up to $29.99
|$1,000.00 or More
*Due to unforeseen changes with the United States Post Office, we can no longer offer our Economy rates to Alaska, Hawaii & Trust Territory areas.
We still offer our Standard and Express options. We’ll be diligently searching for others lower cost options to these areas.
Canadian Order Shipping & Handling Information
- All prices are in U.S. dollars., and all charges and credits will be applied in U.S. dollars. AeroGrow cannot be held responsible for changes in exchange rates that may occur between credit card charges and subsequent credits.
- Shipping rates will vary depending on destination. An exact quote can be obtained at checkout based on destination and total order weight.
- A flat brokerage fee of $5.00 is included in the shipping and handling quote. For orders over $50 the brokerage fee is waived.
- Canadian orders are shipped once weekly on Wednesday.
- Please note that all Free Shipping promotions only apply to orders within the Lower 48 Contiguous United States.
- Sometimes we discount individual items so we can provide you with the very best value. We also run several different promotions at any given time. We reserve the right to exclude these already discounted items and other promotions that are running from being combined with other special offers, coupon codes or promotions.
- For any "Buy 1, Get 1" style promotion, the second item must be of equal or lesser value to qualify.
- To take advantage of our special promotions be sure to sign up or our AeroGarden E-Newsletter email list.