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You cannot connect to Customer Service from your AeroGarden Bounty Wi-Fi, but you can connect from your AeroGarden App. From your App, go to Menu and select Contact Us, and from there you can contact Customer Service directly via e-mail, phone or chat..
One of my seed pods didn't germinate Our 100% germination guarantee means that all pods in our Seed Kits are guaranteed to germinate. If one of your Seed Pods did not sprout after three weeks of planting, please contact our Customer Service Department at 1-800-476-9669 and one of our agents will be glad to order you a replacement pod. If...