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AeroGarden Customer Service

We're here to help! Our friendly, knowledgeable customer service staff is standing by and ready to help with all of your questions related to the care and use of your AeroGarden.Your complete satisfaction is our highest priority.

CUSTOMER CARE KNOWLEDGEBASE - BEST & FASTEST OPTION
AeroGarden Customer Care Knowledgebase - Care, Feeding & Harvesting, Support, FAQs, Warranty Registration, User Guides & Manuals, Troubleshooting Tips and other information. Please check here first.

Contact Information:
Email: customerservice@aerogrow.com
Phone: 1-800-GROW-NOW (1-800-476-9669)
8 a.m. - 5 p.m. Monday-Friday (Mountain Time)

Our Quality Guarantee:
We want you to be completely satisfied. If for any reason you're not satisfied with your AeroGarden purchase, just return it within 30 days for a full refund – no questions asked. We guarantee that your seed kits will germinate. If for any reason they don't, contact us and we'll rush you a new kit (or appropriate seed pods). Call our Customer Service Department at 1-800-476-9669 to arrange for a merchandise return or for questions related to our quality guarantee.

Warranty Registration
Looking to warranty your AeroGarden or Seed Kit? Visit the Warranty Registration Page.

E-Mail Specials:
Sign Up for Email Specials and we'll make sure you're always among the first to hear about new products and special deals.


U.S. Order Shipping & Handling Information


Policies:
  1. Once your order is placed, it is immediately sent to our fulfillment center for processing. Orders cannot be canceled once they are sent to our fulfillment center.
  2. Orders are processed for shipment within 2 business days, based on in-stock availability.
  3. Shipping rates apply to shipments made within the 48 contiguous United States, Alaska, Hawaii, Puerto Rico, Guam, and the Trust Territories.
  4. P.O. Box deliveries can only shipped via Economy Ground Delivery method.
  5. Sorry, international shipments (outside of the US, Canada & Trust Territories) are not available at this time.
  6. APO/FPO/AE - We are able to accept orders from military addresses, however we cannot guarantee delivery to the customer once the package reaches the military mail processing facility. Place your order at your own risk.



 
Order Total U.S. (48 contiguous states) AK/HI and Trust Territories
ECONOMY STANDARD PRIORITY EXPRESS EXPRESS STANDARD
EXPRESS
Up to 10 business days 3-5 business days 2-5 business days 2 business days 5-7 business days 2-3 business days
Up to $29.99 $5.95 $10.95 $12.95 $14.95 $12.95 $19.95
$30.00-$49.99 $7.95 $12.95 $14.95 $19.95 $14.95 $24.95
$50.00-$99.99 $9.95 FREE $14.95 $4.95 $16.95 $6.95 $24.95 $16.95 $29.95
$100.00-$199.99 $11.95 FREE $16.95 $4.95 $18.95 $6.95 $29.95 $19.95 $39.95
$200.00-$299.99 $14.95 FREE $18.95 $4.95 $20.95 $6.95 $39.95 $29.95 $69.95
$300.00-$499.99 $24.95 FREE $29.95 $4.95 $31.95 $6.95 $79.95 $59.95 $149.95
$500.00-$999.99 $29.95 FREE $34.95 $4.95 $36.95 $6.95 $99.95 $89.95 $199.95
$1,000.00 or More $39.95 FREE $49.95 $4.95 $51.95 $6.95 $149.95 $119.95 $299.95

*Due to unforeseen changes with the United States Post Office, we can no longer offer our Economy rates to Alaska, Hawaii & Trust Territory areas.
We still offer our Standard and Express options. We’ll be diligently searching for others lower cost options to these areas.


Canadian Order Shipping & Handling Information


Policies:
  • All prices are in U.S. dollars.
  • Shipping rates will vary depending on destination. An exact quote can be obtained at checkout based on destination and total order weight.
  • A flat brokerage fee of $5.00 is included in the shipping and handling quote. For orders over $50 the brokerage fee is waived.

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Promotions


Policies:
  • Current Free Seed Kit promotion excludes Custom Seed Kits.
  • Sometimes we discount individual items so we can provide you with the very best value. We also run several different promotions at any given time. We reserve the right to exclude these already discounted items and other promotions that are running from being combined with other special offers, coupon codes or promotions.
  • To take advantage of our special promotions be sure to sign up or our AeroGarden E-Newsletter email list.