All orders are picked up from our warehouse by UPS; orders weighing ten pounds or more are sent by UPS ground transportation and delivered to your front door. The tracking number of these orders begins with "1Z" and can be tracked at www.ups.com.
Orders under one pound are shipped via UPS Mail Innovations, and are delivered by UPS to your local post office and become part of your regular mail delivery. Tracking numbers for these orders begin with "ORD", and to track them enter the digits after "ORD" (leave off the "ORD") in the "Tracking" bar on the website www.upsmi.com. Once UPS hands off to the post office, tracking is no longer available.
Orders from one to ten pounds are shipped UPS Basic; at UPS's discretion, these may be delivered either to your door or to your local post office. Tracking numbers for UPS Basic orders start with "1Z" but have the letters "PT" in the middle of the number. They can be tracked at www.ups.com. If UPS delivers them to your post office, tracking ceases at that point. If you are at the correct website and you are still unable to track your package, please check again later in the day or wait until the following morning. We send you the tracking numbers as soon as they are assigned at our warehouse – however, there may be a short delay between the time the number is assigned and the time the package is in the hands of the shipper to post to their website. You can also check on the status of your order by clicking here to register.
